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Medex ly .

Privacy Policy for Medexly

Last Updated: July 20, 2025

Welcome to Medexly (referred to as “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring you have a safe and secure experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [www.medexly.com] (the “Site”), and use our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect personal information about you in various ways when you interact with our Site:

  • Personal Data You Provide Voluntarily:
    • Contact Information: Name, email address, phone number, physical address (if you register an account, submit inquiries, or use certain services).
    • Account Information: Username, password, and other registration details if you create an account (e.g., for doctor registration, medicine reminder).
    • Health Information (Limited & Voluntarily Provided): If you use our health tools (e.g., BMI Calculator, Blood Pressure Tracker, Menstrual Cycle Calculator, Pregnancy Calculator), you may input health-related data. Please note: This data is typically processed locally on your device for calculation purposes and generally not stored by us unless explicitly stated for specific features like a ‘Medicine Reminder’ where you might save preferences. We do not generally collect or store sensitive medical history.
    • Correspondence: Information you provide when you communicate with us via email, feedback forms, or customer support.
    • Doctor/Hospital Profile Data: If you are a doctor or hospital representative registering with us, you will provide professional details such as qualifications, specialties, contact information, practice addresses, and images.
  • Automatically Collected Data (Usage Data): When you access our Site, we may automatically collect certain information about your device and usage patterns, including:
    • IP Address: Your device’s Internet Protocol address.
    • Browser Type and Version: Information about the browser you are using.
    • Operating System: Your device’s operating system.
    • Referring URLs: The website you visited before coming to Medexly.
    • Pages Viewed: Which pages you visit on our Site, the time spent on those pages, and the sequence of pages visited.
    • Access Times and Dates: The exact time and date of your visits.
    • Device Identifiers: Unique identifiers for your mobile device (if accessing via mobile).
    • Cookie Data: Information collected through cookies and similar tracking technologies (see Section 4).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: To operate, maintain, and improve our Site and all its features (medicine directory, doctor directory, hospital locator, health tools).
  • To Personalize User Experience: To tailor content and recommendations based on your preferences and usage patterns (e.g., showing relevant doctors or medicines).
  • For Communication: To respond to your inquiries, provide customer support, send administrative information (e.g., password reset), and deliver important updates or announcements about our services.
  • For Doctor/Hospital Profiles: To create and display public profiles for registered doctors and hospitals, allowing users to find their information.
  • For Health Tools: To enable the functionality of our health calculators and trackers. For features like “Medicine Reminder,” we use your input to deliver scheduled notifications.
  • For Analytics and Research: To understand how users interact with our Site, analyze trends, track user movement, and gather demographic information. This helps us improve our services and user experience.
  • For Security and Fraud Prevention: To protect our Site and users from security threats, fraud, and other malicious activities.
  • To Comply with Legal Obligations: To fulfill our legal and regulatory requirements.
  • For Marketing (with Consent): If you opt-in, we may use your contact information to send you promotional materials, newsletters, or information about new features or services. You can opt-out at any time.

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information in the following circumstances:

  • With Your Consent: We may disclose your personal information when you give us explicit permission to do so.
  • Publicly Available Information: Information you choose to make public on your profile (e.g., doctor’s name, specialty, clinic address) will be accessible to all users of the Site.
  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., website hosting, data analysis, email delivery, infrastructure services, customer service). These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your personal information.
  • Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.

  • Cookies: Small data files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them) for various purposes, including:
    • Remembering your preferences (e.g., language settings).
    • Analyzing Site traffic and usage patterns.
    • Security purposes.
    • To improve our services.
  • Web Beacons/Pixels: Tiny graphic files that allow us to count users who have visited certain pages or opened emails.

You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Site.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal data, we will either delete or anonymize it.

7. Your Rights

Depending on applicable laws, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: Request us to limit the way we use your personal data.
  • Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to the processing of your personal data under certain conditions.
  • Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us at [Your Contact Email Address – e.g., privacy@medexly.com]. We may require you to verify your identity before responding to such requests.

8. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.

9. Children’s Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: